Part-time Customer Services Assistant

posted 22nd April, 2015

An opportunity has arisen for a part-time Customer Services Assistant to work in our orders department on our busiest days – Monday, Tuesday and Thursday.  The department receives and processes several hundred orders daily.

Reporting directly to the Customer Services Assistant Manager, the successful candidate will be responsible for sales order taking and data entry, customer support services and problem resolution.  We take all aspects of our service seriously and we need people who are willing to go the extra mile to provide exemplary service to our customers.

Skills & Experience:

- Reliable, conscientious with the ability to take ownership of issues
- Self-motivated with a positive “can do” attitude to all tasks
- Able to work under pressure and prioritise tasks
- Team oriented and able to build good working relationships
- Good problem solving skills with the ability to work things out logically
- Exceptional attention to detail and accuracy along with good IT skills
- Great written and oral communication skills

Previous experience of an order processing or customer services role is essential.  Wine knowledge is not a pre-requisite but a willingness to learn is.

Salary & Benefits:

Salary range will be dependent on experience with the following:

- Personal Bonus of up to 5% of basic salary based on performance against key objectives
- Participation in discretionary Company bonus scheme
- 22 days holiday rising to 25 days
- Stakeholder pension scheme
- Discounted wine

Located in Clapham North, south west London, Liberty Wines is an award-winning company which offers excellent opportunities for training and development alongside a great working environment.

Please apply with covering letter and CV to: csparttimejobs@libertywines.co.uk

Invoicing Assistant

posted 10th April, 2015

An opportunity has arisen for an Invoicing Assistant to join our busy Customer Services department.  This role requires an individual who is customer focussed with a genuine willingness to help deliver exceptional customer service. 

Reporting to the Invoicing Manager, you will be responsible for the following:

Invoices
- Issuing customer invoices within agreed timescales
- Checking daily sales reports for pricing and margin discrepancies, investigating and resolving any issues
- Setting up customer special prices and discounts accurately
- Investigating and resolving invoice queries from customers and sales employees

Credit Notes
- Processing customer returns and other credit notes within agreed timescales
- Investigating errors, resolving them and identifying solutions to ensure they are not repeated
- Recording service failures accurately for management reporting
- Assist in managing inbound queries and responding to them within agreed timescales
- Liaise with the warehouse, customer service departments and external suppliers to resolve problems

Skills & experience:

- Excellent attention to detail and accuracy
- Able to investigate complex problems and see them through to resolution
- A confident communicator in person, by phone or by email with customers as well as having the ability to effectively communicate with other departments, and all levels within the business
- Able to work unsupervised, prioritise work and manage own workload
- Enthusiastic with a can-do attitude
- Strong IT skills with the ability to interrogate systems to find the information required
- Experience in a similar role, or an Accounts Payable/Receivable position would be an advantage

Wine knowledge is not a pre-requisite but a willingness to learn is.

Salary & benefits:

Salary will be dependent on experience with the following:

- Personal Bonus of up to 5% of basic salary based on performance against key objectives
- Participation in discretionary Company bonus scheme
- 22 days holiday rising to 25 days
- Stakeholder pension scheme
- Discounted wine

Located in Clapham North, south west London, Liberty Wines is an award-winning company that offers excellent opportunities for training and development alongside a great working environment.

Please apply with covering letter and CV to: invoicing.jobs@libertywines.co.uk