Customer Service Administrator

An opportunity has arisen for a Customer Services Administrator to work in our vibrant Customer Services department. This role is the first point of contact for our wide range of customers and holds responsibility for delivering the great service that Liberty Wines takes pride in.

Working in an extremely fast-paced environment as part of a close-knit team, we need people who are willing to go the extra mile to ensure outstanding service for every customer.

About Liberty Wines

One of the UK’s leading wine companies, we supply a wide range of premium wines to all sectors of the trade including restaurants, independent wine merchants, multiple retailers and specialists. Our success has been driven by the quality of our wines, our service and our people.

We love wine and although new team members needn’t arrive with extensive knowledge in this area, most are keen to learn more. Nearly 85% of employees hold WSET qualifications.

We have been certified carbon neutral since 2014 and sustainability is central to our business ethos.

Key Responsibilities

  • Sales order processing and data entry, customer service and problem resolution
  • First point of contact for wide range of external customers as well as working alongside all internal departments including Sales and Credit Control

Skills and Experience

  • Previous experience of order processing and customer service
  • Reliable, conscientious with the ability to take ownership of issues
  • Exceptional attention to detail and accuracy along with strong IT skills
  • Ability to interrogate information provided to you
  • Good wine knowledge – WSET 2 and above desired
  • Self-motivated with a positive “can do” attitude to all tasks
  • Able to work under pressure and prioritise tasks
  • Team oriented and able to build good working relationships
  • Good problem-solving skills with the ability to work things out logically
  • Excellent written and oral communication skills
  • Experience with Microsoft Dynamics NAV, order procurement systems and Zendesk are a plus – ability to learn new systems quickly is essential

Hours of work will be 9am to 5.30pm on Monday to Friday, with some flexibility available and occasional evening work required.

Salary and Benefits

Salary is competitive with the following:

  • Personal bonus of up to 5% of salary based on performance against key objectives
  • Participation in discretionary Company bonus
  • 25 days’ holiday
  • Stakeholder pension scheme
  • Travel insurance
  • Discounted wine

How to Apply

This role is based in our purpose-built head office in Clapham North, south-west London.

Full time and part time roles are available:

Full Time: Monday - Friday 9am-5:30pm

Full Time: Sunday - Thursday Covering hours between 2pm - 11:30pm

Part Time: Three days between Sunday and Wednesday

Please state which hours you are applying for on your application.

Please apply with covering letter and CV to: customerservices.jobs@libertywines.co.uk