Delivering exceptional service is at the very heart of what we do
We have a dedicated Training & Service Manager who trains the customer services team in all aspects of its operation and communication, investigates any service issues, and develops systems to minimise their re-occurrence.
The International Wine Challenge judges have previously commented: "Liberty are not just about the wine. They offer true excellence of customer service and logistic solutions".
Orders
Orders can be placed by email, phone or fax at any time.
Orders can be made up to 4:00am for same weekday delivery within the London area directly from our own temperature-controlled premises.
Our dedicated Customer Services team can be contacted for orders and enquiries from 4:00am to 11:00pm Mondays to Thursdays, and to 6:30pm on Fridays.
Our Warehouse team operates six days a week and is available from 8.00am to 2.00pm on Saturdays for emergency orders.
Please note that we are an importer and distributor to the licensed restaurant, hotel and retail trade. We are not licensed to sell directly to members of the public, but please contact us and we will assist with finding your nearest retail stockist.
Deliveries
Next weekday delivery as standard in London with our own dedicated fleet of vans and drivers.
Weekly deliveries to the Home Counties, Edinburgh, Glasgow, the North West and the West Country with our own vans and drivers.
Deliveries within the UK not covered by our own vehicles are handled by nominated couriers.
Our bonded warehouse provides a two day service to most of the UK for larger wholesale orders.