Trusted Service

Delivering the right wine to the right place at the right time - it's a simple objective but we work hard to ensure our service is the best it can be.

Our customer service team delivers personalised, proactive service tailored to the individual needs of our customers.

  • Our order, picking and invoicing accuracy is consistently above 99%
  • Over 99% of our stock is available for next-day delivery
  • 75% of our customer service team are WSET-qualified
  • Our customer service team includes regional sub-teams dedicated to understanding the specificities of each customer’s region

If you want to:

  • Open an account
  • Place an order
  • Check on your delivery
  • Raise a service query

Please contact us or call 020 7720 5350.

Please note that we are an importer and distributor to the licensed restaurant, hotel, and retail trade. We are not licensed to sell directly to members of the public, but please contact us and we will assist with finding your nearest retail stockist.

Orders

  • Orders can be placed by email, phone or procurement site/app at any time
  • Our dedicated customer services team can be contacted by phone for orders and enquiries from 8:00 a.m. to 6:30 p.m. Monday through Thursday and until 5:30 p.m. on Fridays.
  • Our dedicated customer services team can be contacted by email for orders and enquiries until 11:30 p.m. Monday through Thursday and until 5:30 p.m. on Fridays.
  • Our London Warehouse team operates six days a week and are available from 8.00 am to 12.00 pm on Saturdays for emergency orders
  • We offer prompt, countrywide delivery from our Basingstoke bonded warehouse

Prompt, countrywide delivery

We use our own van fleet both in London and regionally, alongside select regional delivery partners to ensure consistent, reliable service.

  • London – next weekday delivery as standard
  • Home counties – twice weekly deliveries
  • The Northwest (Liverpool, Manchester and surrounding area) and Southwest (Cornwall and Devon) – delivery four days a week, Tuesday to Friday
  • Scotland – delivery three days a week, Wednesday to Friday
  • All other areas – weekly deliveries